We would like you to feel confident when ordering online, so if you find for any reason that your product has been damaged during the shipping process please contact us immediately. Please note that replacements will only be given if the item is; unused, unopened and with all labels intact. (No refunds or exchanges to opened packages will be excepted ).
Refunds will not be given, unless the item is faulty or damaged.
If you need to return an item, simply email us
Shipping within Australia
All orders will be dispatched within 24-48 hours of placement. all Shipping in Australia is free of charge
Items that are sent with “FREE” shipping will be sent via REGULAR post. If you would like tracking, then postage charges will apply.
All orders within Australia are shipped via Australia Post with a tracking number and are delivered within 1-5 days. If by chance you have not received your package within this time frame please contact us
Shipping outside Australia
All orders once processed will be dispatched within 48hrs and sent via Australia Post Air Mail. Please allow orders to be received between 7 – 21 business days, some destinations may take longer. A flat rate of AU$25.00 shipping is charged on all orders. if you would like insurance added to your order please leave a note in the additional comments section during checkout. Any loss/damage will not be covered unless insurance is taken on your parcel. International customers are responsible for their own local duties and taxes.
You must comply with all proprietary and copyright notices on this Site. This Website is owned by The Lemon Tree Apothecary and its associates, and subject to copyright. The information on this Site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia). All images displayed on the-lemon-tree-apothecary.myshopify.com are subject to copyright and must not be copied or used without our permission. Any breach of copyright will result in appropriate action being taken where necessary.